AI Product Leader with 16 years in telecom, including 10 years in product management, building AI-powered B2B products — spanning conversational AI platforms, generative and agentic AI systems, real-time speech intelligence, and developer-facing API ecosystems across CPaaS, UCaaS, and CCaaS.
I'm an AI Product Leader with 16 years of telecom experience, including 10 years in product management, building AI-powered B2B products — spanning conversational AI platforms, generative and agentic AI systems, real-time speech intelligence, and developer-facing API ecosystems. I commercialised Vonage's internal conversational AI platform into an external product line, opening it to the global developer ecosystem through new SI partnerships and enablement programs.
I run structured A/B testing of agentic NLU workflows against traditional NLU/ASR pipelines to guide model and product strategy, and I led the formation of Vonage's cross-departmental AI Governance Council under C-level sponsorship, cutting AI compliance review cycles by ~90%. Earlier, I was the first PM at a WebRTC analytics startup later acquired by 8x8, repositioning it from a developer debugging tool into an enterprise voice-quality intelligence platform.
I'm a co-inventor on granted US and European patents, a research contributor to the HTTP/2 and QUIC standards through IETF and W3C working groups, and an international conference speaker. My work has been recognized by IETF and W3C, and I believe in building products that leverage cutting-edge AI technology while delivering genuine business value through user-centric design and strategic implementation.
Took Vonage's internal-only conversational AI platform to market — opening it to the global developer ecosystem, building SI partnerships, and running enablement to add new AI capabilities.
Own the full product lifecycle for a Generative AI API portfolio — RAG, NLU, ASR, and Audio Insights — serving enterprise developers across CPaaS, UCaaS, and CCaaS platforms globally.
Designed and ran structured A/B tests comparing agentic NLU workflows against traditional NLU/ASR pipelines, informing a shift to fine-tuned open-source ASR architectures with domain-dictionary prompt controls.
Led the formation of Vonage's AI Governance Council under C-level sponsorship — uniting six departments (AI CoE, Privacy, IT, Data Governance, InfoSec, NCT/CFIUS) around a risk-tiered review process with a 5-day decision SLA.
Defined and executed GTM for a no-code/low-code conversational AI builder, materially reducing developer onboarding time and accelerating time-to-value for enterprise clients.
Built the Video API's AI capability from scratch — privacy features (background blur and replacement), noise cancellation, and live captions for accessibility — creating new sellable differentiators that attracted new customers.
Simplified the merchant onboarding and KYC pipeline for Zalando's Connected Retail network, and built reliable stock-data ingestion to keep online inventory accurate across the network.
As first PM, grew callstats.io through 20+ major releases with an 8-person engineering team — repositioning the product from a developer debugging tool to an enterprise voice-quality intelligence platform that detects complex WebRTC and media-stream errors.
Contributed to evolution of internet protocols (HTTP 2.0 and QUIC) through research and development at Nokia, with findings presented to IETF and W3C working groups.
Innovated data center load balancing solutions for IoT while collaborating with Bell Labs, resulting in successful EU patent filing and significant operational improvements.
Sharing thoughts on product management, AI, WebRTC, and building scalable communication solutions from 16 years of experience in the telecom and ICT industry.
Cascaded stacks optimise for control, native speech-to-speech optimises for conversation — and hybrid architectures keep the conversation in speech while moving tools and business actions into structured side loops.
Read on MediumA practical guide to the difference between AI frameworks (OECD, NIST AI RMF), laws (EU AI Act), and certifications (ISO/IEC 42001) — and how enterprise leaders should approach each.
Read on MediumAgent-to-Agent (A2A) and Model-Context Protocol (MCP) are highly relevant for CPaaS providers who are building intelligent, automated, and scalable communication solutions.
Read on MediumA comprehensive guide to building production-ready video conferencing applications quickly and efficiently using modern tools and best practices.
Read on MediumWhen I do workshops, I get questions about product management books I would recommend for fellow product managers or entrepreneurs looking to enhance their skills.
Read on MediumAs a product manager, often you come across this question from your team, 'Why should we work on this feature?'. You would then pull up your product strategy and roadmap.
Read on MediumI was invited to hold a one hour round table workshop at Slush 2019. This workshop was part of the Ready to Launch event which focuses on early-stage startups.
Read on MediumOften we hear the word 'product manager', have you been wondering what are the responsibilities of a product manager or what type of skills are required?
Read on MediumI'm always excited to discuss new opportunities, innovative projects, or how AI can transform your product strategy.